Currency

All transactions are processed in CAD.

Shipping and Delivery Policy

* All products will ship within 48 hours of being ordered
* If your product arrives damaged please contact us immediately

Pick Up In Store Policy

* When collecting your in-store pick up items please bring a copy of the receipt
* You may be asked to show government issued ID

Customer Service Policy

* If you require any additional information, please feel free to contact us directly at 604-583-0969.

Exchange, Returns, and Refunds Policy

* No returns or exchanges on product purchased through the Bike Zone, please ensure the product you order is the product you want. Contact us if you want to confirm fit/ spec.
* Exceptions will be made to product that is defective and covered by manufacturers warranty, these items will be dealt with on a case by case basis.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .